Can I cancel my membership, and is there any refund?
Yes, you may cancel your membership at any time by contacting membership support. Refunds will depend on how much of the membership period has already elapsed. We offer a prorated refund minus any APCs already used. Please note: free article quotas already used cannot be undone.
What are the different membership plans, and how do I choose one?
We offer several membership plans tailored to individual researchers, groups, and institutions. Plans differ based on number of free article submissions (quota), the level of APC (article processing charges) waiver or discount, and other benefits. You can compare the features of each plan on our Benefits page. Choose the plan whose free submission quota and APC waiver best match your expected publishing volume.
Do I need to renew my membership manually?
Yes. Memberships run for one year from activation. About 30 days before the expiry, we send a reminder via email. You’ll need to log in and renew; membership does not auto-renew unless enrolled in an auto-renewal plan.
If I upgrade my plan, how is the remaining time treated?
When you upgrade mid-term, you'll pay a pro-rated difference based on the time left in your current membership year. The upgraded benefits become active immediately. The new plan’s expiry will still be the original anniversary date (unless otherwise agreed) plus any extension if you pay for a full year.
What happens if I do not use my entire free article quota in a year?
Unused article quotas do not roll over to the next year. They are valid only during the active membership period. To maximize benefits, plan your submissions within your membership year.
What qualifies as “member rate” for APCs when my quota is exceeded?
After you exceed your free-submission quota, the APCs are still significantly reduced compared to non-member rates. The exact discounted rate depends on your membership plan and will be displayed in your dashboard when you submit.
Do membership benefits include help with peer review or editorial support?
Membership includes priority support from the editorial office (e.g. faster processing for technical queries, guidance on manuscript preparation). However, the peer review process and editorial evaluation remain the same rigorous standards applied for all submissions; membership does not guarantee acceptance.
Can I transfer my membership or benefits to a co-author or colleague?
No, membership benefits are tied to the individual (or institution) who registers. They are not transferable to another person. Co-authors who wish to access member benefits would need their own membership.
Is there a difference between “Individual” vs “Institutional” membership?
Yes. Institutional membership generally provides higher quotas, broader APC waivers, and may include additional benefits such as coverage for multiple authors from the institution, bulk submission handling, or shared dashboards. Individual memberships are aimed at single researchers/authors.
How do I verify that my membership has been activated?
Once payment is processed, you will receive a confirmation email. Additionally, when you log into your member dashboard, your plan name, expiry date, and remaining free article quota will be displayed prominently.
What forms of payment are accepted for membership fees?
We accept major credit/debit cards, international bank transfers. All payment details are securely processed. Full details are available on the Fees & Payment page.
Are membership benefits available globally, or are there geographical restrictions?
Globalmeetx membership is open to researchers worldwide. There are no restrictions based on country. However, payment options or currencies might differ depending on region, and occasionally APC waivers or discounts may be adjusted for lower-income countries according to our policy.
What happens if my payment fails or is delayed?
If the payment for membership fails, you will be notified immediately. The membership will not be activated until payment is successfully processed. If there’s a delay in processing (e.g. bank transfer), you may contact support with proof of payment to expedite activation.
How do I check my usage of free articles / APC waivers / discounts?
In your member dashboard, there is a section showing your quota status: how many free-article submissions used, how many remaining, how many discounted APCs used, etc. Also, during the submission process, the system will indicate whether your current submission qualifies under your free quota.
